FCC Disclosures

The Federal Communications Commission (“FCC”) requires that BLANCA and other providers of broadband Internet access services disclose certain information regarding those Internet services. We believe that all of the information required for disclosure under the FCC’s rules is found in the various policies and documents listed and linked on our website. To assist you in finding the information you’re looking for, we highlighted a few pieces of information that the FCC specifically calls for in the sections below.

NETWORK MANAGEMENT PRACTICES

1. Blocking. Blanca does not prevent, other than for reasonable network management, end user access to lawful content, applications, services, or non-harmful devices.
2. Throttling. Blanca does not, other than for reasonable network management, degrade or impair access to lawful internet traffic on the basis of content, application, service, user or use of a non-harmful device.
3. Affiliated Prioritization. Blanca does not prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic. Jade uses industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All internet traffic is treated equally across our network.
4. Paid Prioritization. Blanca is not paid to prioritize or favor any traffic over other traffic, nor does it reserve bandwidth for any traffic in exchange for any type of consideration. Blanca uses industry standard peering and CDN practices which optimize connectivity for its customers to provide the best network experience. All Internet traffic is treated equally across our network.
5. Congestion Management. Blanca uses reasonable network management practices that are consistent with industry standards to manage congestion in its fiber network.
6. Device Attachment Rules. Blanca requires devices to be compatible with IPv4, IPv6, and its Wi-Fi. Blanca limits the number of devices that can be attached but, generally, not the type of device.
7. Security. Blanca employs a number of practices to help prevent unwanted communications, such as spam, and protects the security of Blanca’s customers and network. Traffic volume and flows are monitored to manage capacity, detect malicious activity (i.e., DDoS or malware), and maintain regulatory compliance. Devices may be blocked if they are found to be participating in a DDoS attack or contain malware.

PERFORMANCE CHARACTERISTICS

Blanca provides a summary of its Internet service performance, containing information about speed and security, as well as other related topics. Blanca’s network allows for speeds up to 2,000 mbps (2 GIG) depending on the price and package you desire. Blanca also provides a speed test page, where you can test your own Internet connection.

COMMERCIAL TERMS

1. Pricing and other fees. Blanca provides complimentary standard installation for its fiber products. Blanca’s Internet service may be subject to promotional rates. Additional fees, such as for non- standard installation and equipment charges, may apply. For information about pricing and fees for Blanca’s various fiber Internet tiers of service, please visit the FAQs page.
2. Privacy Policies. Blanca’s privacy policies regarding our collection, use, and disclosure of your personal information are explained in our Privacy Policy.
3. Redress Options. If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about Blanca internet services, please email Blanca Networks at wizards@gojade.org, call (719) 379-3839, or submit your question. Blanca will review and promptly respond to all submissions.