COVID-19 Response, March 2020
We recognize that with the constantly changing COVID-19 situation around the world and in our country, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you.
Our priority is the health and safety of our community, customers, and team members. We are adjusting our policies and procedures to enable and encourage employees who are sick to stay home. We are increasing the frequency and rigor of cleaning and disinfecting in our store, offices and operations environments. We are encouraging our staff to maintain social distance from each other and customers as much as possible, and of course, to wash their hands frequently. Our goal is to keep all our employees healthy and working to best service your needs.
As a precautionary measure, we have temporarily closed our storefront to the public. However, we are 100% staffed and ready to serve you. We are continuing to install broadband internet services, provide technical assistance and billing support, and provide Wi-Fi equipment and router upgrades. We encourage our customers to connect with us using remote means, including calling us at 719.379.3839 and/or visiting our website at blancanetworks.com.
We recognize that many people will be relying more than ever before on our broadband internet services to keep connected to important public health information, work, school, and their loved ones. We have taken the FCC’s “Keep Americans Connected Pledge” and pledge the following to you:
Given the coronavirus pandemic and its impact on our community, we pledge for the next 60 days to:
1. Install new services for free
2. Provide complimentary speed tier upgrades for families/small businesses needing more bandwidth
3. Make available advanced Wi-Fi gear to provide a better internet experience
As we have committed to this pledge, we have received some inquiries regarding speed upgrades. As it stands, Blanca Networks is able to offer speed tier upgrades on a case-by-case basis. While this is usually a paid upgrade, we have removed the payment functionality for 60 days to ensure you have enough bandwidth to stay connected to friends and loved ones. If a customer would like to upgrade their service they must contact us through phone or chat.
As the Coronavirus situation continues to evolve, we will rely on health and safety information from experts to ensure the decisions we make are consistent with local community, state, and federal standards.
*After 60 days of a free speed upgrade, customers will be charged regular rates unless he/she has requested a downgrade. Speed tier upgrades are available at no extra charge from 16 March to 15 May.