Service Support

Getting Started with Internet

Jade Wi-Fi App

The app is available on the Apple App Store and on Google Play.

Yes, of course! We want your home internet to be quick and easy so we’ve assembled these fun, easy to read guides for you.

Jade Wi-Fi App Overview
Learn More about Jade Wi-Fi
Consumer Product Guide to your Wi-Fi service
Read on about Jade Wi-Fi Extenders – with Wi-Fi 6
Quick Start Guide to setting up your Jade Wi-Fi Extender

General Internet Questions

Let Blanca provide you with a worry-free, high-quality wireless home network. With more and more users and devices being connected to home networks, we can help you optimize your home Wi-Fi network to maximize the performance of your connected devices.

BLANCA Premium Wi-Fi includes:

The Blanca Blast, a Wi-Fi 6 router
Ultimate privacy with intrusion prevention
Security from cyber criminals, viruses, and malicious websites
Remote support
24/7 Troubleshooting
Wi-Fi Extender installation

Unplug the power from your Premium Wi-Fi system and wait 30 seconds before reconnecting.
Do not press the Reset Button on the back of the Blanca Blast. If you have pressed the reset button on the router contact Technical Support to get further help.

Yes, of course! We want your home internet to be quick and easy so we’ve assembled these fun, easy to read guides for you.

Jade Wi-Fi App Overview
Learn More about Jade Wi-Fi
Consumer Product Guide to your Wi-Fi service
Read on about Jade Wi-Fi Extenders – with Wi-Fi 6
Quick Start Guide to setting up your Jade Wi-Fi Extender

Meet Blanca Premium Wi-Fi.

We’ve found that Wi-Fi produced by store-bought routers is the main source of frustration and cause of trouble tickets for people who do not understand why their speeds seem slow or why their online experiences are subpar. This is the reason why we’ve decided to offer a fully managed Premium Wi-Fi service for our subscribers (at no extra cost).

Premium Wi-Fi gives your home an upgrade with signal in every room, strong connections for all your devices, and increased speeds for faster online activity. And it’s included in the cost of your service. Premium Wi-Fi is required for your Internet connection to work properly.

What are the benefits of Premium Wi-Fi?

With Blanca Premium Wi-Fi, you don’t have to worry about updating your router’s firmware to keep it operating and secure, and we make sure it supports the latest devices and fastest speeds with all the latest updates. Plus, you get to control your Internet experience with the award-winning Jade Wi-Fi App, available on both the App Store and Google Play. On the app, you can setup parental controls, run speed tests, create guest networks for parties and events, and get real time updates on your security and information. It’s truly worry free, stress free Wi-Fi.

Consider Updating Equipment

Outdated devices – also called legacy devices – operate in older software versions that can cause high levels of interference and do not allow you to take advantage of current Wi-Fi speeds. Mixed generations of gaming consoles can also cause issues.

Be Aware of Signal Obstructions

Physical obstructions in homes such as adobe walls, cement walls, thick mirrors, metal frames or siding, and some types of flooring, can reduce the range of a Wi-Fi network by 25% or more. Adding a Jade Wi-Fi Extender to your home can extend your signal and give your more internet in every room.

Protect your Data and Your Family

Don’t be an easy target for individuals looking to access your personal information to use for their own illegal purposes. Viruses and Spyware programs are being created at an alarming rate. To help secure your computer and protect your personal information, we offer several recommendations.

Use Premium Wi-Fi (avoid store-bought routers)
Stay current on operating system updates
Leverage ProtectIQ – Blanca’s system that protects you and your family from web intrusions and online viruses (included free in your internet service)
Use long passwords that contain numbers, letters, caps and special characters
Backup all critical data using an external drive

Feel free to contact Technical Support for additional help.

Outages

Outage information is available on our outages page.

Phone Support

Features included in your phone plan:

Touch Tone

Touch tone allows a subscriber to enter additional numbers when required during a phone call to reach extensions, choose from numeric menus, activate a pager, use a credit card, leave a voice mail, or conduct any other type of communication that requires touch-tone signals.

Call waiting

Call waiting informs a subscriber engaged in a normal talking conversation that a third party is calling.

Call Forwarding

Call forwarding allows a single-party subscriber to have all incoming calls forwarded to another, preselected line.

Conference calling

Conference calling allows a subscriber to add two or more persons to the telephone conversation.

Speed dialing

Speed dialing allows a subscriber to easily dial select numbers.

Caller ID blocking

Caller ID Blocking blocks a subscriber’s number from being dispatched through Caller ID.

Caller ID Release

Caller ID Release allows subscribers to share their number on other people’s Caller IDs.

Advanced features you can add to your phone plan:

Caller iD

Caller Name & Number Delivery allows subscribers to monitor incoming calls. This will deliver the name and number of the party calling you. This feature also enables call-waiting I.D. so you are able to screen incoming calls while you are talking on another call.

$4.99/mo

One time activation fee of $10.00

Call answering

This is an easy-to-use voice answering system. Your callers can leave messages for you when you are busy or away from your phone. You can listen to your messages from any touch-tone phone.

$2.00/mo

One time activation fee of $10.00

$4.00/mo

Gold package